Generic helpdesks create frustration. Pears provides dedicated technical support engineers who understand your product deeply, resolve issues on first contact, and feed learnings back to your product team. Available around the clock, at a fraction of the in-house cost.
Average onboarding
Cost saving
Pre-vetted
Follow-the-sun support across Sri Lanka and Bulgaria time zones — no graveyard shifts for your in-house team.
Your support engineers are trained on your product, not reading from a generic script.
Dedicated senior support engineers at dramatically lower total cost compared to Stockholm-based hires.
SLA-backed response times with escalation paths into your engineering team when needed.
SaaS companies needing to provide enterprise-grade support without enterprise headcount
Scale-ups where engineering is spending too much time on support tickets
Companies with international customers requiring off-hours technical coverage